Questions To Ask When Looking For A Water Damage Restoration Company

When your home in Charleston suffers from water damage, you want to ensure the best restoration results possible for your property. In reality, your water damage restoration will only be as good as the company you hire to manage it. When looking for the right company to take care of your home, you should take into consideration the qualities and services the company has to offer. It is overwhelming enough on its own to have water damage affect your home; you shouldn’t have to be overwhelmed when choosing a company to handle the restoration. Here are some things you should consider when calling a professional water damage restoration company in Charleston. 

Water Damage Restoration In Charleston

1. Do they offer 24/7 emergency response services?

Because water damage can happen any time, day or night, it is important to choose a company that will be available when you need them. If water is allowed to sit for too long, not only does the water spread, but damage to your property will also increase. Mold growth can begin in as little as 24-48 hours following water damage, and extraction and drying need to begin as quickly as possible to mitigate any further damage. 

2. Is the company licensed and/or certified?

Companies who have obtained the proper licensing and certification to safely provide water damage cleanup services are the only ones you should allow into your home following water damage. Guidelines and safe practices need to be followed to ensure that your home is cleaned, dried, and restored safely. Make sure you find a company that is fully licensed, bonded, and insured to protect you and your home. 

3. Do they offer full restoration service?

Some companies specialize in water extraction and drying alone, while others only offer cleaning or reconstruction services. When dealing with water damage, you will need a company that can adequately remove and dry all water, and also that can handle the cleaning and repairs/reconstruction necessary to return your home to its pre-loss condition. The whole cleanup process will be much more efficient if one company can handle it from start to finish. 

4. Do they have experience working with insurance companies?

Since your homeowners insurance will also be involved in the cleanup and restoration process, it will save you a lot of stress if the restoration company you hire is willing to work with your insurance, and has experience working with insurance companies. 

5. Are they dedicated to customer satisfaction?

You want to be sure that you choose a company that will keep you involved in each step of the cleanup process, and listen to your concerns and questions. You want to choose a water damage restoration company that takes pride in their work, and that makes quality service their number one goal. When it comes to restoring your home, you should never settle on who you let take care of you. 

Lucky for you, we have made this process of choosing a restoration company even easier – Clean Masters checks every box on the list. When you call Clean Masters, you’re getting a team that specializes in water damage cleanup from start to finish. Don’t trust anyone else to handle your home. Delivering high quality service has always been our number one goal, and we have invested in employee training and education, as well as top-of-the-line equipment to provide the best results on every single job. You don’t have to look any further – let Clean Masters handle your water damage restoration.